Managed customer chat support for Saudi companies

Scope of managed execution

What the service covers:

• Chat and email query handling.
• Issue logging and escalation.
• Response-time management.
• FAQ and macro updates.
• Ticket categorization.
• Customer satisfaction follow-up.
• Peak-hour coverage.
• Complaint tracking.

Language: tell us which languages your customers use, for example Arabic fluency, and we match the delivery team to it. We confirm what is available for your service before you commit.

How we manage the work

The work runs under a managed B2B service contract (not staff leasing or recruitment). Resourcing, supervision, and quality control are carried out by The Kabeer Co under contractual SLAs with service credits, so no one joins your headcount, premises, or payroll. You submit requirements and priorities in Connect; every task is logged with a task ID, an assigned date, a due date, and a completion date, shared with The Kabeer Co for supervision, and audited monthly.

Your monthly report

You receive the Ticket Volume & Response-Time Report each month. Volume trends, response times against target, and the recurring issues worth fixing at the source.

Cost and getting started

We describe the typical saving as up to about 40% compared with the all-in cost of an in-house hire once visa, Iqama, work permit fees, expat levy, GOSI, End-of-Service Benefits (EOSB), housing, transport, medical insurance, and annual flights are counted. Use our Saudi Employee Cost Calculator for a custom illustrative comparison; your fee is quoted per service scope. You pay a single B2B service invoice, fully expensable as an operating cost. Because the service is delivered remotely under a B2B agreement, your company does not carry visa, Iqama, work permit, expat levy, GOSI, EOSB, housing, transport, leave, flights, insurance, or equipment costs.

How to start: send us the service you need and its tasks. We reply within 24 hours, and delivery starts as soon as your agreement is signed.

FAQ