Managed service offerings
Grouped by category: the scope of managed execution for each service, plus the report The Kabeer Co delivers on top — built from the work actually logged.
Finance
6 services- Regular bookkeeping and general ledger management (Wafeq, Qoyod, Daftra, Rewaa, Odoo)
- Daily and monthly closing & bank reconciliation (including Mada, Tabby, Tamara & POS settlements)
- VAT and Zakat-ready record keeping for Saudi companies and establishments
- Accounts payable, supplier bills, and accounts receivable processing
- Monthly P&L (income statement), balance sheet, and trial balance preparation
- E-commerce & POS accounting reconciliation (Salla, Zid, Foodics, Rewaa)
- Expense categorization, contracting cost-center tracking, and fixed asset register upkeep
- Year-end closing and external auditor working-paper support
Monthly breakdown of receivables, payables, bank reconciliation status, and current cash position across your accounts.
- Monthly payroll calculations
- Leave, overtime, and deduction tracking
- Payslip generation
- Payroll compliance tracking
- Payroll variance checks
- New hire and termination payroll setup
- Bonus and commission calculation
- Audit trail maintenance
Flags anomalies and variances before payday, with a compliance checkpoint on every cycle.
- Financial modeling
- Budget vs. actual analysis
- Cash flow forecasting
- Pricing and cost analysis
- Board and investor reporting support
- Scenario planning
- KPI tracking
- Competitor financial benchmarking
Monthly comparison of budget to actuals, with commentary on what's driving the gap and what to expect next.
- Prepare and review e-invoices to ZATCA Phase 1 & Phase 2 (Fatoora integration) requirements
- Monthly and quarterly VAT return preparation and ledger-to-return reconciliation
- Monitor ZATCA Phase 2 clearance/reporting rejections and resolve XML/UUID/QR errors
- Compliant credit and debit note issuance and documentation
- Reconcile sales across Wafeq, Qoyod, Daftra, Rewaa, Foodics, Salla & Zid before VAT filing
- Maintain ZATCA-ready tax records and audit trails for statutory retention
Invoices issued and rejected, Phase 2 integration status, VAT position for the period, and open items to resolve before filing.
- Customer statement reconciliation
- Payment reminders and follow-up calls or emails
- Aging analysis by customer
- Dispute and short-payment tracking
- Payment plan documentation
- Escalation lists for management
What was collected, what is overdue by customer, and which accounts need management attention.
- Audit working-paper preparation
- Sample selection and testing support
- Control walkthrough documentation
- Findings log upkeep
- Follow-up on management action plans
- Evidence collection and filing
Tests completed, findings raised, and the status of every agreed action.
Compliance
3 services- ISO 9001, 14001, 45001 documentation
- Internal audits
- Quality manual upkeep
- Corrective action tracking
- Certification body liaison
- Gap analysis
- Management review preparation
- Staff training coordination
Where you stand against certification requirements, open corrective actions, and what needs attention before the next audit.
- SOP documentation per department
- Process mapping
- Version control
- Training material creation
- Workflow diagramming
- Policy alignment checks
- Gap identification
- Stakeholder review coordination
Which processes are fully documented, which are outdated, and which still have no SOP at all.
- Quality record upkeep
- Non-conformance tracking
- Audit readiness support
- Document control management
- Expiry and review tracking
- Template standardization
- CAPA log upkeep
- Version audits
Every open non-conformance, expiring document, and pending review in one place.
Support
2 services- Chat and email query handling
- Issue logging and escalation
- Response-time management
- FAQ and macro updates
- Ticket categorization
- Customer satisfaction follow-up
- Peak-hour coverage
- Complaint tracking
Volume trends, response times against target, and the recurring issues worth fixing at the source.
- Calendar and scheduling management
- Email correspondence handling
- File and data organization
- Vendor and client coordination
- Travel arrangement support
- Meeting minutes
- Research tasks
- Task tracking
Exactly what was handled and where the hours went, broken down by task category.
Operations
2 services- Database maintenance and cleaning
- Data entry and updates
- Query building
- Data integrity checks
- Backup management
- Access control upkeep
- Duplicate record resolution
- Migration support
Which areas have been active this month, what changed, and where data quality needs a look.
- Accurate record input and updates
- Physical document digitization
- Source document validation
- Entry logs
- Batch processing
- Error correction
- Formatting standardization
- Backlog clearing
Volume processed, error rate, and turnaround time against the batch received.
Documentation
3 services- Contract and letter drafting
- Formatting to company standards
- Document template library upkeep
- Version tracking
- Approval routing support
- Numbering and indexing
- Archiving
- Bilingual document preparation
What was generated, by type and requester, with turnaround time against request.
- Business, contract, and correspondence translation
- Glossary and terminology upkeep
- Proofreading
- Certified-format preparation
- Back-translation checks
- Localization review
- Bilingual quality assurance
- Turnaround tracking
Volume translated by document type, with quality checks and turnaround against request.
- User manual and guide writing
- Process simplification into clear instructions
- Documentation standardization
- Diagram and screenshot integration
- Version updates
- Style guide adherence
- Knowledge base upkeep
- Requester coordination
Pages published or updated this month, and outstanding documentation requests still open.
Analysis
5 services- Business requirements gathering
- Workflow analysis for efficiency gains
- Process improvement project support
- Cross-department liaison
- Gap analysis
- Stakeholder interviews
- Recommendation tracking
- Implementation follow-up
What was found, what's recommended, and where implementation currently stands.
- Competitor research
- Market trend tracking
- Industry report compilation
- Pricing and go-to-market support
- Market signal tracking
- SWOT analysis
- Survey and data collection
- Opportunity flagging
Key trends, competitor moves, and opportunities worth acting on this month.
- Data cleaning and analysis
- Recurring dashboard and report building
- Trend and anomaly detection
- KPI tracking
- Data visualization
- Query writing
- Cross-source reconciliation
- Ad-hoc analysis requests
Key metrics against target, trends worth watching, and anomalies flagged before they become problems.
- Build and maintain dashboards
- Data model and measure design
- Connect and refresh data sources
- Report performance tuning
- User access and refresh scheduling
- Training users on dashboards
Which dashboards are used, refresh success rates, and requests in the queue.
- Map manual processes worth automating
- Build workflows in Zapier, Make, Power Automate or similar
- Connect forms, spreadsheets, email and CRM tools
- Monitor and fix failed runs
- Document each automation
- Estimate hours saved per workflow
Workflows live, success rate, failures fixed, and estimated hours saved.
Technology & Web
7 services- Build and maintain company websites
- WordPress, Shopify and custom front-end work
- Responsive layouts and cross-browser fixes
- Speed and basic SEO optimization
- Bug fixing and content updates
- Hosting, domain and backup coordination
Changes shipped, issues fixed, page speed trends and any downtime in the month.
- Build features across front end and back end
- API design and integration
- Database design and queries
- Code reviews and documentation
- Deployment and release support
- Bug triage and fixes
Features delivered, bugs closed, releases shipped and what is planned next.
- Android and iOS app development (Flutter, React Native or native)
- API integration
- App store build and release preparation
- Crash and performance monitoring
- Push notification setup
- Maintenance and OS-update compatibility
Versions released, crash-free rate, reported issues and fixes.
- User research summaries and flows
- Wireframes and prototypes in Figma
- Design systems and component libraries
- Arabic and English right-to-left/left-to-right layouts
- Usability review and iteration
- Developer hand-off specifications
Screens and flows delivered, feedback received and revisions completed.
- Write and run test cases
- Regression testing before releases
- Bug reporting with clear reproduction steps
- Test data preparation
- Basic test automation
- Release sign-off checklists
Tests run, defects found and fixed, and release readiness.
- Remote helpdesk ticket handling
- Account, email and access management
- Device and software troubleshooting
- Onboarding and offboarding IT checklists
- Knowledge base articles
- Escalation to vendors or senior staff
Tickets received and closed, time to resolve, and recurring issues worth fixing.
- Cloud infrastructure setup and maintenance
- CI/CD pipelines
- Monitoring and alerting
- Backup and recovery checks
- Access and cost management
- Security patching and hardening
Uptime, incidents, deployments and cloud spend against budget.
E-commerce & Digital Marketing
7 services- Manage daily store operations on Salla, Zid, Shopify, or WooCommerce
- Product listing, bilingual catalog updates, pricing, and Rewaa/ERP stock sync
- Order processing, courier dispatch, and COD/return fulfilment follow-up
- Promotions, bundles, and discount campaign setup
- Payment gateway checks (Mada, Apple Pay, Tabby, Tamara) and shipping integration monitoring
- Monthly store conversion, order volume, and SKU performance reporting
Orders processed, conversion rate, top-selling SKUs, and fulfilment or gateway issues needing attention.
- Create and optimize product listings
- Bilingual titles and descriptions
- Image preparation and uploads
- Bulk catalog updates
- Category and attribute standardization
- Listing quality audits
Listings added or updated, errors fixed and catalog gaps remaining.
- Seller account management
- Listing, pricing and inventory sync
- Advertising campaign set-up
- Order, return and review handling
- Policy and account health monitoring
- Competitor price tracking
Sales by channel, account health and actions taken.
- Keyword research in Arabic and English
- On-page optimization
- Technical SEO audits
- Content briefs for writers
- Link and local-listing building
- Ranking and traffic reporting
Ranking movement, organic traffic and the work completed this month.
- Content calendar planning
- Post scheduling and publishing
- Community replies and moderation
- Basic graphics and short-video coordination
- Campaign tracking
- Competitor and trend watching
Posts published, engagement, follower growth and best-performing content.
- Campaign set-up and audience targeting
- Ad creative testing
- Budget pacing and optimization
- Conversion tracking set-up
- A/B test management
- Spend and return reporting
Spend, results and cost per result by campaign, with recommended changes.
- Blog, website and product copy
- Arabic and English writing and editing
- Email and newsletter copy
- Brand tone consistency
- Content briefs and outlines
- Proofreading and fact-checking
Pieces delivered by type, turnaround time and revisions requested.
Consulting & Client Delivery
6 services- Lead online discovery sessions with new clients
- Review the client's current systems and processes
- Document requirements and gaps against the ERP solution
- Prepare solution overview and scope documents
- Hand over clear specifications to the development team
- Follow up open questions with the client
Clients in discovery, documents delivered, open questions and hand-overs to development.
- Track implementation tasks and milestones
- Coordinate client and technical teams
- Maintain project plans and status reports
- Schedule and minute meetings
- Manage change requests
- Prepare go-live checklists
Milestones met, delays, risks and decisions needed from the client.
- Guide new customers through set-up
- Run onboarding calls and training sessions
- Monitor product adoption
- Collect feedback and feature requests
- Renewal and upsell follow-up
- Maintain customer health notes
Customers onboarded, adoption signals and accounts at risk.
- Deliver online software and process training
- Prepare training decks and exercises
- Create recorded walkthroughs
- Answer follow-up questions
- Assess trainee progress
- Update material after product changes
Sessions delivered, attendance and participant feedback.
- Prepare demos and demo environments
- Answer technical questions in RFPs and questionnaires
- Draft solution proposals
- Maintain a library of standard answers
- Join discovery calls with the sales team
- Track opportunity requirements
Demos run, proposals prepared and opportunities supported.
- Maintain project schedules and trackers
- Weekly status reporting
- Risk and issue logs
- Meeting coordination and minutes
- Resource and deadline tracking
- Document control for the project
Every project's progress, risks and upcoming deadlines in one view.
Engineering & Projects Support
6 services- Build resource-loaded baseline project schedules in Primavera P6 and MS Project
- Weekly and monthly progress measurement, S-curves, and earned value tracking
- Critical path (CPM) monitoring, delay analysis, and Time Impact Analysis (TIA)
- Two-week and four-week look-ahead schedules for site execution teams
- Recovery and mitigation schedule preparation for delayed milestones
- Bilingual monthly planning reports for Saudi project owners and consultants
Planned vs. actual progress, S-curve variance, critical path changes, and recovery actions.
- Full-project quantity take-off from AutoCAD and Revit drawings (civil, structural, architectural & MEP)
- Detailed take-off for earthworks (excavation/backfill), concrete, rebar steel, blockwork, and finishes
- Bill of Quantities (BOQ) preparation, unpriced/priced schedules, and CSI/NRM coding
- Tender pricing, rate analysis, and Etimad (Monafasat) bid cost estimation
- Subcontractor and supplier quotation comparison (commercial leveling sheets)
- Interim Payment Certificates (IPC valuations), variations, and final account measurement
BOQ take-offs and tender estimates produced, IPC valuations processed, and variation cost movements flagged.
- Project budget baseline setup, CBS coding, and cost-to-complete (CTC / EAC) tracking
- Commitments register, purchase orders, and project cash-flow forecasting
- Earned Value Management (CPI / SPI) and material/labor variance analysis
- Change order and variation cost impact tracking across subcontracts
- Monthly project cost control reports for contractors and project directors
- Cost reconciliation between site progress, IPC valuations, and accounting ledgers (Qoyod, Daftra, Wafeq, Odoo)
Budget vs. actual cost, forecast to complete (EAC), cash-flow commitments, and main variances.
- Maintain the master document register (MDR) and drawing logs for construction projects
- Prepare and log transmittals, submittals (MIR, WIR, MAR, Shop Drawing submittals), and RFIs
- Track consultant review cycles and approval status codes (A, B, C, D) against target turnaround
- Manage project EDMS platforms (Aconex, Procore, Autodesk Construction Cloud / BIM 360, SharePoint)
- Controlled distribution of IFC drawings, shop drawings, revisions, and specifications
- Compile handover dossiers, as-built packages, O&M manuals, and project close-out archives
Documents and transmittals processed, submittals/RFIs pending consultant review, and approval turnaround times.
- Architectural, structural, civil, and MEP shop drawing preparation in AutoCAD
- 3D BIM modeling and family creation in Autodesk Revit (LOD 300–400)
- Detailed reinforcement (rebar BBS), blockwork, cladding, and interior fit-out execution drawings
- As-built drawing updates from site redline markups for IPCs and project handover
- CAD layer standardization, title-block formatting, and plotting sheets to consultant standards
- Multi-discipline clash coordination and consultant comment incorporation
Shop drawings and BIM models produced, consultant revisions completed, and outstanding markups.
- Main contract and subcontract administration (FIDIC, Saudi public works & private construction contracts)
- Draft and log contractual notices, delay notifications, and variation instruction records
- Track contractual correspondence against notice time-bars and Etimad/contract deadlines
- Extension-of-Time (EOT) and cost/prolongation claim dossier preparation support
- Maintain subcontract registers, performance bonds, advance payment guarantees, and retention logs
- Monitor milestone obligations, back-to-back subcontract terms, and close-out certificates
Open contractual notices and claims, upcoming time-bars and obligations, and status of each variation.
Human Resources
3 services- Post your vacancies and source candidates for your hiring team
- Screening admin: check CVs against your requirements and book screening calls
- Schedule interviews with your hiring managers
- Keep your ATS and candidate records up to date
- Send candidate updates and interview reminders on your behalf
- Prepare offer and reference-check paperwork for your approval
Your open vacancies, candidates by stage, interviews scheduled and time to fill. Hiring decisions stay with your team.
- Employee records and HRIS upkeep
- Contracts and letters preparation
- Onboarding and offboarding checklists
- Leave and attendance records
- Policy document upkeep
- HR query handling
Records updated, onboardings handled and requests closed.
- Training calendar and logistics
- Online session scheduling
- Attendance and certificate records
- Training needs tracking
- Feedback collection
- Budget tracking
Sessions delivered, attendance and feedback scores.
Sales & Tendering
4 services- Prospect list building and research
- Email and LinkedIn outreach
- Lead qualification
- CRM data entry
- Follow-up sequences
- Meeting booking for sales teams
Prospects contacted, replies, qualified leads and meetings booked.
- Outbound and inbound sales calls and messages
- Product presentations by video call
- Quotation follow-up
- Pipeline management in the CRM
- Handling objections
- Handing deals to account managers
Pipeline value by stage, deals won and lost, and next steps.
- Monitor Saudi government and private tender portals including Etimad (Monafasat)
- Review RFP/tender documents, BOQs, conditions of contract, and mandatory qualification requirements
- Prepare bid submission checklists, bank guarantee requests, and compliance matrices
- Collect classification certificates, GOSI/ZATCA/Saudization certificates, and technical dossiers
- Coordinate BOQ pricing, vendor quotes, and technical office inputs across estimating teams
- Track clarification deadlines, bid validity windows, and final Etimad submission packages
Etimad and private tenders tracked, bids in pricing, submissions completed, and upcoming deadlines.
- Write proposals and capability statements
- Tailor responses to RFP requirements
- Maintain a library of past answers
- Format bilingual submissions
- Coordinate reviews
- Track win/loss feedback
Proposals delivered, turnaround time and outcomes.
Procurement & Logistics
4 services- Prepare RFQs and collect supplier quotations
- Comparison sheets
- Purchase order preparation and tracking
- Supplier follow-up on delivery dates
- Vendor list upkeep
- Approval routing
RFQs issued, POs placed, deliveries pending and savings identified.
- Shipment tracking and status updates
- Coordination with freight forwarders and carriers
- Shipping document preparation
- Delivery scheduling
- Exception and delay follow-up
- Freight cost records
Shipments in transit, delays and their causes, and costs.
- Prepare commercial invoices and packing lists
- Customs declaration data preparation
- Certificates of origin and permits tracking
- Clearance status follow-up
- Document checks for accuracy
- Archive of shipment files
Documents prepared, clearances pending and issues needing action.
- Stock level monitoring
- Reorder point and forecast support
- Inventory data cleaning in the ERP
- Slow-moving and dead stock reports
- Purchase suggestions
- Cycle-count reconciliation
Stock cover, items to reorder and slow-moving stock.
Healthcare Administration
3 services- Assign diagnosis and procedure codes from records
- Query clarification with clinicians
- Coding accuracy checks
- Keep up with coding guideline updates
- Support claims with correct codes
- Backlog management
Charts coded, accuracy rate and turnaround time.
- Prepare and submit insurance claims
- Track rejections and resubmit
- Payer follow-up and reconciliation
- Pre-authorization requests support
- Denial reasons analysis
- Patient statement preparation
Claims submitted, rejection rate and amounts recovered.
- Online appointment scheduling and reminders
- Patient record data entry and updates
- Referral and report document management
- Call and message handling
- Records quality checks
- Daily clinic schedule preparation
Appointments handled, no-show trends and record updates.
Design & Media
3 services- Brand collateral and social graphics
- Bilingual Arabic/English layouts
- Brochures, profiles and presentations
- Logo and brand guideline application
- Print-ready files
- Revision management
Designs delivered by type, revisions and turnaround time.
- Edit marketing, training and social videos
- Captions and subtitles in Arabic and English
- Motion graphics and titles
- Colour and audio clean-up
- Format versions for each platform
- Asset library upkeep
Videos delivered, versions produced and turnaround time.
- Turn raw content into polished decks
- Company and investor presentations
- Template and master slide upkeep
- Charts and infographics
- Bilingual decks
- Last-minute edits for meetings
Decks delivered, edits requested and turnaround time.
Education & Training
2 services- Turn content into structured courses
- Build modules in an LMS or authoring tool
- Quizzes and assessments
- Bilingual course versions
- SCORM packaging and testing
- Learner feedback updates
Modules built, courses published and learner feedback.
- Live one-to-one or small-group lessons online
- Lesson planning aligned with the curriculum
- Homework and progress tracking
- Parent progress updates
- Exam preparation
- Session notes
Sessions delivered, attendance and progress per student.
Managed Bookkeeping, Monthly Closing & ZATCA e-Invoicing
Regular bookkeeping, daily POS and payment-gateway reconciliation, bank reconciliation memos, monthly P&L and balance sheet preparation, and ZATCA Phase 2 (Fatoora) e-invoicing & VAT return preparation — executed directly inside your Saudi accounting and e-commerce stack under contractual SLAs with service credits.
Remote Technical Office for Saudi Contractors & Consultants
Full-project AutoCAD & Revit quantity take-offs (BOQ), Etimad (Monafasat) tender pricing and rate analysis, Primavera P6 baseline schedules and S-curves, architectural/structural/MEP shop drawings, IPC progress valuations, cost control, and Aconex/Procore submittal & document control — billed on a single expensable B2B service invoice.
Service guides
How each managed service works with The Kabeer Co: the scope of execution, the platforms supported, the monthly report you receive, and how to start.