Remote chat support agents for Saudi companies
Hand us your support channels and scripts, and we assign one dedicated, vetted chat support specialist who works remotely. You do not interview or approve candidates. If the specialist is not right for your team, we replace them at no extra cost.
What a remote chat support agent can do for you
What the specialist can handle:
- Chat and email query handling.
- Issue logging and escalation.
- Response-time management.
- FAQ and macro updates.
- Ticket categorization.
- Customer satisfaction follow-up.
- Peak-hour coverage.
- Complaint tracking.
Language: tell us which languages your customers use, for example Arabic fluency, and we screen for it. We confirm what is available for your role before you commit.
How we manage the work
The work runs under a service agreement (not staff leasing). The specialist is Kabeer's own employee and is managed by us, so no one joins your headcount, premises or payroll. Every task is logged with an assigned date, a due date and a completion date, and the work is audited monthly.
Your monthly report
You receive the Ticket Volume & Response-Time Report each month. Volume trends, response times against target, and the recurring issues worth fixing at the source.
Cost and getting started
We describe the typical saving as roughly half the cost of a local employee once visa, Iqama, housing, car, insurance and flights are counted. In the sample on our homepage, a local employee costs SAR 8,750 a month all-in against SAR 5,500 through Kabeer. These figures are illustrative, and your fee is quoted per role. There is no visa, Iqama, housing or equipment on your side.
How to start: send us the role and its tasks. We reply within 24 hours, and a specialist is typically assigned within 5 to 10 business days.
Ready to hand over the role?
Tell us the role and its tasks and we reply within 24 hours.
Send us the role